Your information,
handled with care.

Who we are

Kindre (ABN [ABN], [Registered address]) makes the Kindred care band and the Kindre app. This policy explains how we handle personal information on this website and in the Kindred service. We follow the Australian Privacy Principles in the Privacy Act 1988.

What we collect on this website

Today, the website collects the following.

Reservations

Your email address, how many bands you reserved and what you paid. Stripe processes the card payment; any name and billing details you enter at checkout go to Stripe, and Kindre never sees or stores your full card number.

Launch updates

The email address you give us when you sign up for launch news.

Ad attribution

UTM parameters, your Meta click ID and Meta browser ID, stored with your reservation or signup so we know which ads work.

Analytics

Privacy-friendly visitor analytics from Cloudflare Web Analytics, which does not use cookies. We also count anonymous funnel events (such as reserving, starting checkout and signing up) with the campaign source and campaign name from the link you arrived on. No emails, IP addresses or reservation references are written to them.

Error reports

When the site errors, we store the error message, page and browser type in our database so we can fix it. We do not collect form contents this way.

Bot check

Cloudflare Turnstile, which tells people apart from bots.

Ads

When our ads are configured, the Meta Pixel and the Meta Conversions API measure them. A hashed (SHA-256) version of your email, your Meta click ID and your Meta browser ID may then be shared with Meta, and the pixel may set Meta cookies.

Why we collect it

To hold your reservation, process your payment, send reservation and launch updates, measure whether our advertising works, keep the site secure and fix errors.

When the Kindred band ships

Once your band is dispatched and the service is running, the Kindre app and band will process location, heart-rate and HRV trends, and possible-fall events. This is sensitive health information.

We collect it with your consent at setup, and share it only with the family members in the wearer's care circle. Kindred is a wellness product, not a medical device or a monitored emergency service. Fall detection is best-efforts and cannot detect every fall. In an emergency, call 000.

Who we share it with

We use a small set of service providers: Cloudflare (hosting, database, funnel analytics and email sending), Stripe (payments), Google Workspace (support email) and Meta (ad measurement). Data may be stored or processed outside Australia, including in the United States. We do not sell your personal information.

Access, correction and complaints

You can ask to see or correct the personal information we hold, and unsubscribe from our emails at any time. Email support@kindre.care and we'll respond [within 2 business days].

If you're unhappy with how we handled your concern, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We'll update this page when our practices change and adjust the date at the top. The terms for using this site are in our terms of use, and reservations are covered by our reservation terms.

Contact

Questions about privacy? Email support@kindre.care.